FAQs | VIP Key Club

General Questions

VIP Key Club is an exclusive membership program that provides access to premium perks, discounts, and experiences at luxury businesses, including fine dining, spas, golf courses, car dealerships, high-end retail stores, and exclusive events.
As a member, you receive a unique digital VIP Key that grants access to participating vendors. Simply present your membership at partner locations or redeem offers through our app.
We offer multiple membership tiers, each providing varying levels of perks and benefits. Details on pricing and benefits can be found in your member portal or by contacting our support team.
If you purchased a membership through a vendor or received it as a gift, follow the activation link sent to your email. If you did not receive the link, please contact our support team
Gold and Platinum Memberships are valid for 12 to 36 months from the date of activation unless stated otherwise in your membership package. Gold Lite memberships are valid for 1 month from date of purchase.

Perks vary by membership level and include:

Exclusive discounts at partner restaurants, spas, and retail stores

Complimentary upgrades at select businesses

Invitations to VIP-only events

Priority reservations and access to limited-time offers
Simply present your VIP Key at a participating vendor, or redeem digital offers through our mobile app. Some perks may require advance booking or reservations.
Each vendor may have specific terms and conditions for their offers, such as blackout dates or minimum spending requirements. Please check the offer details in your member portal.
Memberships are non-transferable and may only be used by the registered member. However, select offers may allow you to bring a guest.

You can view a full list of participating vendors and locations in the VIP Key Club app or on our website. We continuously add new partners to enhance your membership experience.
If you encounter any issues, please contact our support team with details of the situation, and we will assist in resolving it.
Absolutely! We welcome member suggestions for new vendors. You can submit your recommendations through our website or email our partnerships team.

You will receive a renewal reminder before your membership expires. You can renew your membership through our online portal.
If you forget your login credentials, you can reset your password through the VKC App.
Membership fees are non-refundable. However, if you experience issues accessing your benefits, please reach out to our support team for assistance.

Our app is available on both the Apple App Store and Google Play Store. Simply search for “VIP Key Club” and download it for free.
Try resetting your password through the login page. If you continue to experience issues, contact our support team for assistance.
You can reach us via email at info@vipkeyclub.com.

We offer a variety of exclusive events, including private dining experiences, wine tastings, networking events, VIP product launches, and more.
Event invitations are sent to eligible members based on their membership tier and availability. Be sure to check your email and app notifications for updates.
Some events are complimentary for members, while others may require a discounted entry fee. Details will be provided in each event invitation.